Current mood:

enraged

The Phone Saga Continues and Mawaridi Completely Loses Her Shit
As I mentioned, two weeks ago I left my mobile phone on a bus and it never turned up again. Immediately after losing the phone I called Telstra, my service provider, and asked them to put a suspension on my account so that if anyone found my phone they couldn't use it to make calls for which I would have to pay. I also got calls diverted to my mother's phone number, so that people would still be able to get in touch with me if necessary.

I have since got my hands on a replacement phone (an old one of my dad's) and got myself a new sim card on my old account, so I can keep my old number. Of course, in order to use the replacement phone with my new sim and my old number, I need to get the suspension taken off my account with Telstra so I can actually make calls. Also, the call forwarding apparently can't be removed until my account is unsuspended, so I can't receive calls to my new phone until that happens either.

This is where the trouble begins.

I have called Telstra's various service lines SEVEN TIMES on THREE DIFFERENT DAYS. I've tried every phone number I can find, support, accounts, billing, complaints. I have been into a Telstra store to speak to someone face-to-face, with no result. I have been passed around countless offices, referred to numerous other departments, and told on three occasions that everything was fixed, when it WASN'T. None of the help desk people have had any idea of how to fix my problem, and most of them in fact seemed incapable of comprehending what my problem WAS. Account is suspended. I want to it to be not suspended. IT IS NOT THAT COMPLEX.

I try not to be angry, shouty or terse with call centre employees because I know they're not personally responsible for the flaws of the company they work for, english is often not their first language and most of them get very poor training. But honestly, I am at the end of my tether. This is seriously ridiculous. How can it possibly be so difficult to reactivate a suspended account, let alone understand that this is what I'm asking for? Surely if individual call centre workers can't remove the suspension, they should have a supervisor who is capable of such things. I have been polite and tried to remain calm but I am now at the point when I want to scream and throw things and possibly throttle the IDIOT on the other end of the phone line because DAMN IT, "PLEASE REMOVE MY SUSPENSION" SHOULDN'T BE HARD TO UNDERSTAND.

AAAAAUUUUGH!

Oh, and? I am on a capped $50 plan, which means I pay $50 per month for my account with Telstra regardless of how many calls I make (up to $100). If I am required to pay the full $50 for May despite the fact that my account has been unusable for two weeks, I am going to be very. Fucking. Angry.

Well, even more fucking angry, I should say. I'm already pretty enraged. I do not. Have the energy. For this shit.